Mead 3 pack with Free T-towel
IMPORTANT SHIPPING INFO:
WA - We can not ship honey products to Western Australia.
TAS - We can not ship honeycomb or raw beeswax to Tasmania.
AUD $130 import certificate apply to EU & Middle East shipments. This fee is added to the shipping fees. If you are placing orders above AUD$1500, please CONTACT US we may waive the import certificate fee.
Visit our US AMAZON STORE
ENJOY FREE AUSTRALIA SHIPPING FOR ORDERS OVER $100
- Get our complete gift pack with our famous Honey Mead, Spiced Mead and Liqueur Mead packaged in box with a free tea towel.
Do you have any questions? 你有任何问题吗？
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Free shipping is applied to all orders over $100.
We use Australia Post for most of our shipping with Standard and Express Post options at checkout. Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
You may access the Australia Post Calculator online for an estimate cost, all orders are dispatched from Mudgee, postcode 2850. We do recommend you add items to your cart and let our system calculate postage fees should your order be less than AUD$100.00.
3. Returns Policy
Mudgee Honey Haven is committed to producing and supplying products of the highest standards.
If the products you received from Mudgee Honey Haven are faulty, damaged, or does not match the description of your order, then we will happily provide a replacement, and if the replacement can't be made we will provide a credit or refund for the products in question, provided a claim is submitted within 30 days of receipt of items.
There is no refund or exchange of product if you change your mind or have made an error in your order. However, should you contact us immediately when the error is made, we maybe able update the order if the parcel has not been picked packed or shipped.
In the event of a faulty item we may decide that you return the product for our inspection prior to replacing or refunding. Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Mudgee Honey Haven to process your claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 P.O. Box Shipping
Mudgee Honey Haven will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and undefined encourage you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to undefined at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please submit an enquiry at firstname.lastname@example.org
I just made online orders, then next couple days I received parcel. I ordered lots of fragile, but it was well protected and even box was perfect condition. About honey, it’s always well presented. No complaints whatsoever
Title says it all
It is extremely nice would recommend
I ordered this pack as a gift and it was an enjoyable way to taste the different styles of delicious honey mead on offer. The communication from the manager in regards to availability, delays on items, postage etc during covid restrictions and hoping the item to be an on-time gift was detailed and appreciated - the team at Mudgee Honey Haven managed to make sure it all happened as desired. I experienced a very rare high level of customer service and I am very thankful.
We went to the shop in Mudgee. It was very busy and raining. The manager had a lot going on with social distancing and accommodating honey lovers. She did an amazing job making everyone feel welcome whilst keeping everyone safe. I bought a 3 pack of mead for my sister in Perth and she loved it. 5 stars for the mead and 5 stars for doing a brilliant job in the store.